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Learn how to run a COVID-19 aware business and help stop the spread
Business Management

How to run a COVID-19 aware business

The emergence of COVID-19 is worrying on many levels, but especially concerning for business owners whose living involves visiting property after property every day. Let’s discuss how to run a COVID-19 aware business… As professionals in the property services sector, the likes of pest managers,

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Tenant refusal of pest treatment is a common occurrence
Business Management

Tenant refusal of pest treatment: To do or not to do?

Our Rapid Solutions Technical Team receives many interesting questions from our insurance clients. One memorable (and not uncommon) call was about a ‘spray’ job where our insured had been asked to do a treatment on a property but was experiencing tenant refusal of pest treatment.

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Reporting on a Lack of Expansion Joints is important
Industry Insights

Reporting on a lack of expansion joints

It is not uncommon for building inspectors to come across tiles and masonry that don’t have expansion joints where required. Let’s talk about the importance of reporting on a lack of expansion joints. Unfortunately, Rapid Solutions finds that adequate reporting of this issue is sometimes

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Mixing a general pest treatment for internal spaces
Rapid Training

VIDEO: Part 2 – General pest treatment for internal spaces

In this video we give further instructions on how to undertake a general pest treatment for internal spaces. We discuss aspects such as: Getting your spray pattern right Moving objects to access areas How to apply the chemicals Rapid Training trainer Jay Turner shares more

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Woman at laptop typing
Rapid Training

Training your business for the new year

The new year is a great opportunity to prepare your business for upcoming operations across the different seasons. This might include training and development. Have you considered Rapid Training accredited and short courses? Whether you seek to grow your team, engage in a refresher yourself

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Industry Insights

Tips for making report recommendations

You hopefully have not had reason to know this, but when Rapid Solutions receives an insurance claim, we ask for all paperwork related to that incident. Making the right report recommendations in pest and building reports is often quickly brought to light. In the case

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Ute set up to safely measure and mix chemicals
Rapid Training

VIDEO: How to safely measure and mix chemicals

Whether you are in pest management or commercial cleaning, knowing how to safely measure and mix chemicals is a critical responsibility. It helps you work effectively, while protecting others around you as well as your own safety. It also helps ensure there are no environmental

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Industry Insights

How to safely access roof voids

In today’s property landscape, pre-purchase building inspections are very much the norm. Great news for timber pest and building inspectors – more business! – but challenging if the roof cavity (or, roof void) is inaccessible. This article discusses how to safely access a roof void.

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Chemical product labels in ute
Rapid Training

VIDEO: How to use chemical product labels appropriately

In the continually changing property services industry it is hugely important to be familiar with the product labels on chemicals you use for pest, cleaning and other treatments. It is also important to stay on top of updates to the wording on these chemical labels,

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Industry Insights

Termite tree treatment reporting tips

There are two big issues with a tree infested with termites. Firstly, the termites can decimate the tree structure to the point where it becomes unstable and falls. Secondly, the termites can move on from the tree and into a nearby property structure. Neither is

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Record keeping is vital when using chemicals
Industry Insights

Record keeping when using chemicals

Anyone in pest management (and commercial cleaning) should be well aware of the need for detailed record keeping. It is a requirement of all states and territories to keep clear records relating to all aspects of chemical usage. This makes sense, given any chemical misuse

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Industry Insights

Generic chemicals – risks and rewards

There are many generic weedicides and pesticides on the Australian market, such as Glyphosate, Fipronil, Bifenthrin and 2,4-D. Usually, generics claim to be, or are, cheaper than the original product and can perform just as well. Great news for business operators looking to save their

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Man is managing customer complaints
Business Management

Tips for managing customer complaints

The longer you stay in business, the more likely it is you will receive a customer complaint, so it’s important to know how to handle them appropriately. Managing customer complaints effectively will assist you in protecting your reputation right from the moment of receiving the

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Safe work method statement time for worker
Industry Insights

Need to know: Your safe work method statement

The team of industry experts at Rapid Solutions, including our Technical Officer, is receiving regular calls from our clients about the growing need for a Safe Work Method Statement (SWMS) on each site attended. These are legal documents that outline a workplace’s high-risk activities, the

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Optimising employee efficiency is a process
Business Management

Optimising employee efficiency

When you have staff working for you, you need to be able to trust them to put their best foot forward at all times. This is important for your business’s reputation, for its operational efficiency and for the outcome enjoyed by your customers. Let’s explore

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Pre-purchase property inspections done right with tablet
Industry Insights

Pre-purchase inspection report done right

Purchasing property is one of the biggest investments we can make. Those in the position to do so turn to a pre-purchase inspection report, and the services around that, with incredible trust. And that’s why companies in the field need to make sure they provide

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Man considers risk assessment when using chemicals
Industry Insights

Risk assessment when using chemicals

Is pest management your territory? Commercial cleaning, perhaps? Maybe you are right across urban and commercial weed control? Whatever your focus, the various state and territory work health and safety laws require a risk assessment to be carried out prior to the use of any

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Business Management

Lessons to help yourself avoid customer complaints

It is a fact of modern business life that some people will complain whatever you do. Whether this results in a negative or a positive experience depends upon how your business is set up and how you respond to your customer. So, how can you

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impact of a termite management insurance claim
Industry Insights

Impact of a real-life termite management insurance claim

Termites are the scourge of many a homeowner and the bread and butter for many a pest manager. For pesties to make the most of the business opportunities, termite inspections and management system installations must be carried out with the greatest of care and attention.

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Stay Informed

With decades of industry experience, Rapid Solutions is your go-to source for industry tips, news and training to help strengthen your property services business.