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Chemical product labels in ute
Rapid Training

VIDEO: How to use chemical product labels appropriately

In the continually changing property services industry it is hugely important to be familiar with the product labels on chemicals you use for pest, cleaning and other treatments. It is also important to stay on top of updates to the wording on these chemical labels,

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Industry Insights

Termite tree treatment reporting tips

There are two big issues with a tree infested with termites. Firstly, the termites can decimate the tree structure to the point where it becomes unstable and falls. Secondly, the termites can move on from the tree and into a nearby property structure. Neither is

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Record keeping is vital when using chemicals
Industry Insights

Record keeping when using chemicals

Anyone in pest management (and commercial cleaning) should be well aware of the need for detailed record keeping. It is a requirement of all states and territories to keep clear records relating to all aspects of chemical usage. This makes sense, given any chemical misuse

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Industry Insights

Generic chemicals – risks and rewards

There are many generic weedicides and pesticides on the Australian market, such as Glyphosate, Fipronil, Bifenthrin and 2,4-D. Usually, generics claim to be, or are, cheaper than the original product and can perform just as well. Great news for business operators looking to save their

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Man is managing customer complaints
Business Management

Tips for managing customer complaints

The longer you stay in business, the more likely it is you will receive a customer complaint, so it’s important to know how to handle them appropriately. Managing customer complaints effectively will assist you in protecting your reputation right from the moment of receiving the

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Safe work method statement time for worker
Industry Insights

Need to know: Your safe work method statement

The team of industry experts at Rapid Solutions, including our Technical Officer, is receiving regular calls from our clients about the growing need for a Safe Work Method Statement (SWMS) on each site attended. These are legal documents that outline a workplace’s high-risk activities, the

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Optimising employee efficiency is a process
Business Management

Optimising employee efficiency

When you have staff working for you, you need to be able to trust them to put their best foot forward at all times. This is important for your business’s reputation, for its operational efficiency and for the outcome enjoyed by your customers. Let’s explore

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Pre-purchase property inspections done right with tablet
Industry Insights

Pre-purchase inspection report done right

Purchasing property is one of the biggest investments we can make. Those in the position to do so turn to a pre-purchase inspection report, and the services around that, with incredible trust. And that’s why companies in the field need to make sure they provide

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Man considers risk assessment when using chemicals
Industry Insights

Risk assessment when using chemicals

Is pest management your territory? Commercial cleaning, perhaps? Maybe you are right across urban and commercial weed control? Whatever your focus, the various state and territory work health and safety laws require a risk assessment to be carried out prior to the use of any

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Business Management

Lessons to help yourself avoid customer complaints

It is a fact of modern business life that some people will complain whatever you do. Whether this results in a negative or a positive experience depends upon how your business is set up and how you respond to your customer. So, how can you

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impact of a termite management insurance claim
Industry Insights

Impact of a real-life termite management insurance claim

Termites are the scourge of many a homeowner and the bread and butter for many a pest manager. For pesties to make the most of the business opportunities, termite inspections and management system installations must be carried out with the greatest of care and attention.

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getting recruitment right in the pest industry
Business Management

Getting recruitment right

Employing the right person for a role is crucial to the health of your business, just as appropriate business insurance is crucial to protecting it. In this article we explore how you go about getting recruitment right in the property services sector. Choosing the best

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Man is upselling pest management customer
Industry Insights

The value of upselling in pest management

In a market where attracting new customers is always challenging, it pays to find ways that utilise your existing customer base to bring in more money. Ways that differentiate your business and make the most of its potential. This articles explores upselling in pest management.

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Industry Insights

How to avoid a claim in termite management

One of the pest manager’s sneakiest enemies is the termite. When the months heat up these tiny beasts become more active and therefore more of a focus for our industry. Whether carrying out termite inspections and treatments or pre-purchase pest inspections, it’s important to follow

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Rapid Solutions industry expert, Robert
Business Management

Meet a Rapid Solutions industry expert

With many decades of industry experience under their toolbelts, our team has immense expertise to assist clients. In the following interview we spoke to Robert, a Rapid Solutions industry expert who has worked as our Technical Officer for close to 16 years. He provides in-house

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With decades of industry experience, Rapid Solutions is your go-to source for industry tips, news and training to help strengthen your property services business.