What do you do when a client has a service complaint, but your team has conducted the job exactly as they should have. Was the job a failure, or did the client have the wrong expectations. Very often, it can be the latter. Trent Chapman, the co-owner of Local Pest Experts and former Rapid Solutions
Keeping pest control prices competitive and profitable can be tricky. You need to consider what your competitors are doing with their pricing, what your customers are willing to pay and your overheads. It’s a balance of business smarts that’s all about understanding your industry well. “We see a lot of talk on Facebook about what
Dedicated fieldwork software can be a gamechanger for a business. It streamlines processes, improves customer communication, automates bookings and provides reporting functions. If you haven’t been using any software to help your business, this may be the year to start. We’ve rounded up some programs used by those with businesses that conduct field work, including
Want the competitive edge in business? Rapid Training offers short online courses that can give your staff and business that point of differentiation, an extra advantage when you’re competing for business and dealing with customers. And the training is simple – you or your employees can easily complete a short online course in pest control,
Cash in hand work can seem enticing. No invoicing, no lengthy payment terms, and no need to tell the tax man. You probably know at least a handful of people who are conducting “cash only” business without declaring it. They might be getting away with it and relishing in the benefits – for now. In
Most of us who work in the pest control, building inspection and general property services sector are aware of the safety risks that come with entering customer premises, using chemicals, crawling into tight spaces and conducting other related tasks. However, there are some safety risks that we don’t always think of or may not be