Do you need help with a claim or support for a business related incident? Our in-house Rapid Solutions claims team can help.


With 25+ years’ experience as an insurance provider for property services buisnesses, we understand our clients and their needs. Our expertise allows us to work in favour of clients to ensure they and their business remain protected.


Please do not admit liability or make any offer of payment to your customer (claimant) before contacting Rapid Solutions.

Take advantage of our vast experience and contact the Rapid Solutions claims team immediately if you:

  1. Receive notice of a claim against you, a staff member or your business.
  2. Would like to discuss a claim already in progress.

  3. Need to lodge a new claim.

Before you submit or contact us about a claim, be sure to have the following information ready:

  1. Your policy number.

  2. Details and dates of inspections, treatments and alleged actions that give rise to the potential claim.

  3. Name and address of your customer (the claimant).

  4. Details of their allegations.

If you would like to call or email us about a claim, our Rapid Solutions claims team is available Monday to Friday, 9am to 5pm AEST.


Please call 1300 309 169 or email [email protected]

Submit A Claim Form Online

To begin processing your claim

Please complete this form with as much detail as possible. Upon completion, a Claims Officer will be in contact to discuss the issue. This form must be completed by an Authorised Person on the Insured’s Policy. All questions must be answered as fully as possible.

* Denotes a required field



  • When the work was carried out
  • Who carried out the work?
  • Eg treatment proposal, quotation?
  • Describe the conversation with the claimant or your understanding of how your way may have given rise to the situation
  • What is the claimant alleging has occurred?
  • What is the amount claimed?
  • Drop files here or
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    • I declare the above answers to be true AND acknowledge that Pacific International may make its decision on indemnity having regard to these answers. I acknowledge that in accordance with the terms of the policy with Pacific International I shall bear the cost of the policy excess and agree to payment within 14 days from the date of their request. I further acknowledge that, in accord with the terms of the policy, Pacific International shall be entitled to take over and conduct the defence or settlement of this claim.