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Claims

Do you need help with a claim or support for a business related incident? Our in-house Rapid Solutions claims team can help.

 

With 25+ years’ experience as an insurer for property services buisnesses, we understand our clients and their needs. Our expertise allows us to work in favour of clients to ensure they and their business remain protected.

 

Please do not admit liability or make any offer of payment to your customer (claimant) before contacting Rapid Solutions.

Take advantage of our vast experience and contact the Rapid Solutions claims team immediately if you:

  1. Need help resolving a customer complaint/feedback.

  2. Receive notice of a claim against you, a staff member or
    your business.

  3. Would like to discuss a claim already in progress.

  4. Need to lodge a new claim.

Before you submit or contact us about a claim, be sure to have the following information ready:

  1. Your policy number.

  2. Details and dates of inspections, treatments and alleged actions that give rise to the potential claim.

  3. Name and address of your customer (the claimant).

  4. Details of their allegations.

 

We actively work with our clients and assist you to resolve any potential issue/concerns before they proceed to a claim, if at all possible. A customer complaint/concern can often be resolved with a pro active approach to communication and resolution, without the need for a claim to be lodged and your excess having to be paid.

Submit your claim by email

If you would like to call or email us about a claim, our Rapid Solutions claims team is available Monday to Friday, 9am to 5pm AEST.

 

Please call 1300 309 169 or email [email protected]

Rapid Broker Claims

Are you a Rapid Broker needing to make a claim? Please contact Rapid Brokers if you would like to lodge or inquire about a claim.

 

Monday to Friday, 9am to 5pm AEST.

Please call 1300 309 169 or email [email protected]

Online Claim Form

To begin processing your claim

Please complete this form with as much detail as possible. Upon completion, a Claims Officer will be in contact to discuss the issue. This form must be completed by a Partner/Director/Principal of the Insured. All questions must be answered as fully as possible.

* Denotes a required field

  • DETAILS OF PERSON(S) CLAIMING AGAINST YOU (CLAIMANT)

  • DETAILS OF CLAIM

  • What was the work you were contracted (asked) to do?
  • When the work was carried out
  • Who carried out the work?
  • Eg treatment proposal, quotation?
  • When did you first become aware of the complaint or the situation that a claim has risen from?
  • How were you told?
  • Eg “I was told...”
  • Provide your comments on the claimant’s allegations
  • What is the amount claimed?
  • Provide your comments on the amount of the claim
  • I declare the above answers to be true AND acknowledge that Pacific International may make its decision on indemnity having regard to these answers. I acknowledge that in accordance with the terms of the policy with Pacific International I shall bear the cost of the policy excess and agree to payment within 14 days from the date of their request. I further acknowledge that, in accord with the terms of the policy, Pacific International shall be entitled to take over and conduct the defence or settlement of this claim.