Need help resolving a customer complaint/feedback.
Receive notice of a claim against you, a staff member or
Would like to discuss a claim already in progress.
Need to lodge a new claim.
Your policy number.
Details and dates of inspections, treatments and alleged actions that give rise to the potential claim.
Name and address of your customer (the claimant).
Details of their allegations.
We actively work with our clients and assist you to resolve any potential issue/concerns before they proceed to a claim, if at all possible. A customer complaint/concern can often be resolved with a pro active approach to communication and resolution, without the need for a claim to be lodged and your excess having to be paid.
Please complete this form with as much detail as possible. Upon completion, a Claims Officer will be in contact to discuss the issue. This form must be completed by a Partner/Director/Principal of the Insured. All questions must be answered as fully as possible.
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