We are committed to engaging vulnerable people, with sensitivity, dignity, respect and compassion.
To this end, we aim to provide a safe and supporting environment for our customers experiencing family violence:
How do I access Financial Hardship Support?
We work closely with our Customers to ensure we provide the support needed in times of financial hardship. If you’d like to enquire about our financial hardship support, please contact us on 1300 309 169 or via [email protected].
Can I have my claim fast tracked?
For our Customers experiencing family violence, and in urgent financial need of the benefits of their policy, we endeavour to fast-track both our assessment of the claim and the process we follow to make a decision about the claim. To find out more, or request your claim be fast tracked, please contact our claims team on 1300 309 169.
What is Family Violence and where can I go for help?
In Australian law, family violence is defined as “violent, threatening or other behaviour by a person that coerces or controls a member of the person’s family or causes the family member to be fearful”. (Family Law Act 1975). It includes:
If you or someone you know is experiencing domestic or family violence, call 1800RESPECT (1800 737732) or visit www.1800respect.org.au
For any further queries relating to our Family Violence Policy, please contact us.
For confidential information, counselling and support services, you can contact a variety of services including: