Service & Scheduling Basics
This is the heading
Online
Course Term
4 Weeks (maximum)
Course Fee
$195 (full-fee)
Designed For
Students who handle client enquiries, complaints, and Scheduling operations.
Details
• No entry requirements
• Awarded a Statement of Participation
Course Overview
Whether you work in the pest control office, or a manager, everyone can use this course develop or improve their skills in improving client satisfaction through effective and efficient communication and scheduling.
In this non-accredited short theory course, you will learn or refresh your knowledge on:
- Client Care & Interaction
- Responding to client enquiries
- Investigating and documenting complaints
- Responding to client complaints
- Scheduling and allocating pest control work
- Organising equipment and materials within budget and staffing constraints
- Facilitating training and assessment opportunities for staff to address skill gaps and training needs.
Course Outcome
Upon successful course completion, students will be issued a Statement of Participation for completed modules.
Mode of Assessment
Assessment of this short course consists of multiple-choice quizzes completed after course lessons on the online portal.
Course entry
No entry requirements to enrol.
Training, Resources and Support
- Online Lessons and training material: Course material is interactive and readily available from our training portal. Access recorded webinars, hosted by our trainers, covering key course materials.
- Support Requests Forms & In-portal Messages: Use our online training portal to submit your course or assessment queries 24/7 using either our ‘Student Support Request digital form or our leave a message for a trainer with the contact function.
- Student Support Hour: Virtual face to face support with our trainers, for assistance with course material and assignments held twice a week.
- Digital forms are available in the online training portal for students request course extensions, suspensions, or cancellations (if required).
- Other: To provide additional support and reference, students are encouraged to conduct independent research.
Promotional T&C’s
Who is eligible for a discount on this course? And, how?
- Current Rapid Solutions policyholders – during enrolment apply code: RAPIDINS
- Rapid Training graduates (study completed in past 12 months) – during enrolment apply code: RTGRAD
Terms & Conditions:
- Discount codes cannot be used in conjunction with other offers, discounts, or coupons.
- Discount applies to new full priced enrolments only.
- Discount will only be applied once eligibility is assessed and confirmed.
- Discounts are not eligible on CPP30119 or RPL courses.
to find out about our current promotions or discounts.