Our Customers

Rapid Solutions were the only ones to trust us

We started our family business in 2013 and were very nervous on how it would go, Rapid Solutions were the only ones to trust us and take us on to protect the business, today we have prospered and the business is booming.

Ian Fleming, Household Pest Control


Security and less worry

I've been with Rapid for the last ten years and would not go anywhere else. Sure there is cheaper but with Rapid I have immediate support and advice with just a simple phone call. You don't get that from other insurance companies.
If you want security and less worry then go with Rapid Solutions.

Brian Cassie, Dedant Building & Pest Inspections

Easy to deal with

Just started out in business. Rapid have been easy to deal with in all aspects of p.c. I hope to continue this relationship in the future.

Ross Bridges, Ross Bridges Pest Services

Understand the industry

I chose to use Rapid Solutions as I was able to do my pest license with them online, which was a very comprehensive course and when I finished I felt confident that I knew what I was doing. I also chose them to look after my insurance as they obviously understand this industry, and were able to guide me in obtaining the correct levels of cover etc, and at a better price than my previous insurer. They have also been a great resource when I have needed advice.

Matt Stirrup, SeaBreeze Home Services

Second to none

I choose Rapid Solutions because of their trusted reputation within the pest control industry and because their client support base is second to none.

John Murphy, At Your Service Pest Control

Great quality and service

Been using Rapid for insurance and paperwork for years now, great quality and service.

Zack Lane, Mr Termite

Specialised training

Many thanks to Rapid Solutions and all the staff. I have received specialised training, mentoring from experts and business insurance. Rapid is my go to when I need more than insurance.

Colin Lowe, Albury Regional Inspection Service

Invaluable support

Rapid Solutions has provided our business with professional services and products for the past 22 years. The support and advise given by staff to those in the industry is invaluable. Congratulations on your 25 years, we look forward to continuing our successful business relationship.

Karen Trenholme, Trend Pest Services

Absolutely fantastic

Rapid Solutions are absolutely fantastic for our small business! We have used Rapid for over ten years for our business insurance and have even recently moved over our vehicles as well. We use Report Writer on a daily basis giving our technicians the ability to be completely paper free and send professional reports from the job. The team at Rapid are always super helpful - we could not recommend them highly enough :)

Rhiannon Brown, Company Director, Envirapest Pty Ltd

Helpful and Supportive

Thank you Rapid Insurance team for your helpfulness & support when we applied for a new policy. Rapid have gone past expectations and ensured our business received continuous insurance cover for the period we had a break in cover from our previous insurer. Thank you! Cannon Pest Management

Sean Cannon, Cannon Pest Management

Every problem resolved

During our time with Rapid Solutions I have called Gary with queries and every time he has resolved my problems regarding pest management.

Matthew Davids, Zone Pest

Very professional and helpful

Pesky Possum Bird & Pest Control were insured by another insurer way back in the 1990's. They ceased insuring pest controllers so we moved our banking and insurance requirements. We have found Rapid Solutions to be very professional and helpful over the many years we have dealt with them.

Julieanne Ransby, A AAAAPesky Possum Bird & Pest Control

Great staff makes a great team

The wonderful team at Rapid Solutions is only a phone call away when we have a query and the paperwork leads the industry standard. Great staff makes a great team. I would not trust my pest control insurance with any other insurer.

Rudy Tschaut, All Guard Pest Control


You get what you pay for

Working with Rapid Solutions is an absolute pleasure, their experienced team are always willing to help even with the small areas that I require clarification on. Inspecting can be quite an isolated job, and I have found that Rapid's team are always keen to discuss any questions I may have with my work.
I believe when you are a client of Rapid Solutions they do treat you as team member. It makes life easier knowing that we have a team of industry experienced members with Rapid Solutions available to assist our business. Other insurers may be cheaper but as the saying goes you get what you pay for.

Brett White, Inspect East

Providing the tools to run a small business

When looking to upgrade my qualifications to inspector class Rapid was able to provide the pathway to do it. The resource material, training and assessment was arranged in a logical order and was achievable even though I was working full time. Since gaining the qualifications and starting the business Rapid has been able to supply the insurance policies and technical back up we require. We run a small business that needs to be simple. Rapid has provided the tools to do that.

Matt Johnston, Moreton Bay Building and Pest Inspections

Wouldn't be with anyone else

Great company to deal with. No problem too small or too big, wouldn’t be with anyone else.

Diane Thorne, Oaklands Pest Control


Protects us and our clients

I've been using Rapid Solutions for around 9 years, after switching from only installing Termite Barriers to becoming specialists in all forms of termite treatments as well as offering general pest treatments to our existing clients.
We have enjoyed having the team available to help us with any enquiries and have benefited from the technical and legal updates that keeps us up to date and also protects us and our clients.
Having complete, continuous cover really gives us peace of mind and has been a great selling point for our clients.

Juan Broncano, The Termite Trackers

Supporting our industry

As a client it was important to us that our insurance broker had a strong understanding of the pest control industry. Rapid Solutions is active in supporting our industry in many ways including educational conferences. It is great when you call them to be able to talk to a person who understands the complexities of the pest industry. Thanks Rapid Solutions and well done.

Colin Taylor, TC's Pest & Termite Management

Second to none

Rapid Solutions was the only choice in my opinion for my business! Their knowledge and professionalism is second to none. I look forward to continuing my business with them.

David Desreaux, Pestpro Pest Control Canberra

Absolute pleasure

When choosing an insurer we look beyond the price tag. The service Rapid provide in training, conferences and direct contact is an essential element within our industry. Any contact we have had with the Rapid team has been an absolute pleasure.

Trent Chapman, Local Pest Experts

Great knowledge of the industry

Since starting our business in 2009 we have been insured by Rapid Solutions and found their staff to be very friendly and professional. The Technical support team has been very valuable to our business and have great knowledge of the industry.

Natalie Walsh, Surekill Pest Control

Fantastic technical support

Apart from just providing insurance, Rapid Solutions has provided fantastic technical support for my business over the years.

Trent Giddings, PestGuard Termite & Pest Control

Great guidance

Having trained people on hand to clarify, identify and give great guidance has been a bonus for our business over the past 15 or so years.

Linda Gillbanks, Signature Inspections & Pest Management

Much more than insurance

We have been insured with Rapid Solutions since 2003.  Much more than insurance, Rapid Solutions help us manage the risks that our building consultancy faces, everyday. They have experts available to help and advise wherever needed. This support is the real tangible benefit of Rapid Solutions to us.

Dale Kennedy, Inspect It First

Exceptional Team

We’ve had more than 60% of our staff trained through Rapid Solutions. They are exceptional team members.

Mick Humberstone, Surekil Pest Control

More than just insurance

I find Rapid easy to contact, and they are quick to respond. Also they have more than just insurance. They have good training courses and helpful advice. It’s a pleasure to be associated with Rapid Solutions.

Ross Dadson, Pest Guard WA

Very worth while

The Customer support from senior technicians at Rapid was very worth while. We enjoy the Rapid conferences and meeting new people.

Gordon Morrison, Southern Region Pest Control

Informative Conference

Great networking opportunity. A must do if you want to keep on top of industry events.

Dale Kennedy, 3D Inspection Systems

Confidence in Training

The Rapid Solutions courses give the guys entering the field the confidence to use their own initiative, solve problems and deliver exceptional customer service safely, with no risk to your business, your client or themselves. 

David Gay, WR Gay Pest Control

A wonderful success story

I remember when Rapid started and people were saying "can they really offer the cover and the quality of insurance they say they can" and who is this man Graham Hellier? Well he offered unsurpassed training for pest controllers, Rapid played leading roles in the transition from organochlorines, and writing of the new standards then and encouraged many in the industry to be heard. But most of all was the effort and risk put in by Graham and others after the collapse of HIH, we thank you so much for your persistence to setup what is now a wonderful success story. We too celebrate 25 years this year. Thank you for our success too.

Ian Combridge, Pest Control Services I & G Combridge

Could not be happier

I started out with another insurance company but by word of mouth I was told of a better insurance company Rapid Solutions so I changed and I could not be happier for the great service Rapid provides.

John Koch, John Koch Pest Control

Very professional

Rid A Pest(Qld) has been insured with Rapid Solution for more than 13 years and found Rapid Solutions to be very professional towards clients and the pest control industry. Congratulations on your 25 years providing insurance for the pest control industry.

Darren Chee, Rid A Pest (Qld)

Expedient, polite and cost effective

I came into the pest control industry in 2007, being new to the industry it took a little time to find my feet so to speak, Rapid has always supported me in my endeavours to feel confident in the industry. They have assisted me in every way from my beginning to current day and I'm appreciative of their professional service. In whatever area I have needed advice, be it documentation to insurance or just general knowledge, I have found them to expedient, polite, and cost effective. That's why I can say with confidence I hope they will be around for at least another 25 years. Best wishes in all your business dealings in the coming years.

Chris Staudinger, CQ Cockyman Pest Control

Ready for a quote?

Rapid Solutions is the only underwriting agent with access to the specialist professional indemnity and general and public liability insurance offered by Pacific International Insurance Pty Limited. We offer competitive premiums on a policy wording, which are specifically worded for your industry.