Our valued clients are as varied as our services from the local mum and dad home owner to Tier 1 Builders and Government Departments
Purchasing property is one of the biggest investments we can make. Those in the position to do so, turn to pre-purchase inspection services with incredible trust. And that’s why companies in the field need to make sure they provide a report of the highest quality – not just for their client, but as protection from future liability.
When it comes down to it, your report may be the deciding factor in whether or your client goes through with the purchase. If something goes wrong down the track, they’ll turn to you for answers. For that reason, it’s important a solid, thorough report is delivered. There are several common mistakes many within the industry make in preparing pre-purchase inspection reports.
Complacency: The thought your client will not read the report in its entirety is one that often leads to disaster. If you think you can slack off, not be thorough or rush through the report as you are running behind schedule – you’re going to run into trouble. Stop and take the time to complete the report in its entirety – just as you ask your client to read the report in its entirety.
Incomplete reports: Not answering a question leaves you liable and open to litigation should something arise.
Remember a Pre Purchase Inspection Report includes reporting on all findings including excessive moisture, fungal decay, borers, conducive conditions not just termites.
Forgotten terms: Make sure you repeatedly reiterate throughout the report ‘at the time of the inspection.’ This makes clear to the client that if something occurs once inspection is complete, it’s outside your capabilities to report on. Another term to remember is ‘accessible areas’ as the assessment of a property including building and site is based solely on visible, unobstructed accessible areas. It’s also important to include phrases such as ‘Subfloor – no report given or implied beneath concrete slab’ and ‘Trees and Stumps – visual inspection to exterior of tree only,’ just to cover yourself.
Obstructions and restrictions: This is something many inspectors are very complacent on when filing a report, however it’s the one clients need to understand the most. It’s vital to report all obstructions within a property such as wall voids, fixed cupboards, furniture, common walls, stored goods, hot water systems, water tanks and air conditioners against exterior walls.
That said, here are some tips to making sure your report is one you can stand by.
Recommendations are essential: Always recommend a termite management system be installed and advise that a quote is available upon request. Also, should a termite management system be located at the time of the inspection, it’s essential to advise the client of this, however it’s also vital that the client understands that you do not assure another firms work and that they must obtain and refer to original documentation for further details.
Minimise jargon: It’s important when writing your report to remember that your client is often not experienced in the field of termites, so you must minimize the amount of technical jargon without compromising on correct and accurate reporting.
Layout: Ensure your report is laid out in an easy to read and visually pleasant manner to allow your client the best opportunity to understand each section. It’s always important to offer your client help in understanding the findings.
Take time to remember these tips when writing a report and consider your client throughout the entire process. With correct wording and an easy to read, visually pleasing layout, it’s easy to please your client and avoid landing in hot water down the track.
Kristy Dawson, Contracts Manager, Mr Pesty
Mr Pesty is a company located in Kingsgrove, Sydney NSW
Our services cover a broad range of Pest Management activities & include the following:
The team at Mr Pesty are proud supporters of Heart Kids and recently took part in Super Boss Day (left to right in the photo are Viktor, Mitchell and Andrew).