Nicky Turner is the co-owner of Laguna Pest Control with her husband Jay which they started together in 2009. Talking to customers is one of the most important activities in Nicky’s day. Working on the front side of the business means having great people skills. Nicky’s beliefs in great communication skills has managed to build up trustworthy relationships with other business’s including most real estates and body corporates in Noosa. Nicky’s drive in making Laguna Pest Control successful has made her the heart of the business. Clients love to know who they are talking to on the phone and feel important when dealing directly with the owner.
Networking has also played a very big role for Nicky in Laguna Pest Control. Nicky loves to network. Having fun and having the opportunity to talk to other business’s in Noosa has contributed to Nicky being the backbone of the business. Nicky is currently Vice-President of the Noosaville Business Association and a member of Tourism Noosa. Nicky also attends all pest management conferences that are held throughout Australia with Jay.
Nicky is the Founder of Professional Women in Australian Pest Management (PWAPM), an association that aims to represent professional women in the industry. Commencing in 2018, PWAPM creates opportunities for women to connect and engage both online and face to face, through an active Facebook group and website, social events and professional workshops. At an industry level, PWAPM acts as the ‘voice’ of women in pest management.
The aim of PWAPM is to offer women an effective way to meet valuable contacts and share ideas while providing a space for gender equality to be discussed without judgement. Pest control is a customer-driven industry that is dependent on communication and relationships – two areas where women tend to excel.
Nicky’s numerous awards include;
Winner - Retail Large Business Sunshine Coast Business Awards 2018
Winner - National Australian Pest Manager of the Year 2017
Winner - Pest Manager of the Year Fewer than 10 Employees 2017
Winner - Excellence in Leadership Award Sunshine Coast Business Awards 2017
Winner - Queensland Pest Manager of the Year 2016
Winner - Pest Manager of the Year Fewer than 5 Employees 2016
Finalist - Sml Business Champion Awards Service 2018 (Winners to be announced in Sydney this Sat night at The Star Casino)
Finalist - Professional Business Sunshine Coast Business Awards 2017
Finalist - Excellence in Customer Relations Sunshine Coast Business Awards 2017
Finalist - Excellence in Innovation Sunshine Coast Business Awards 2017
Finalist - Outstanding Business Person of the Year Sunshine Coast Business Awards 2017