cleaning endorsement and cOVID-19

During these unprecedented times, we will endeavour to keep you abreast of Rapid’s response to the COVID-19 pandemic.

First and foremost, our commitment remains unwavering to the health, safety and wellbeing of our people, our customers, and all other stakeholders, including our community.

As an essential service, Rapid is putting measures in place to ensure we continue servicing our policyholders for the duration of this pandemic, including having some of our people work from home, and implementing stringent professional distancing strategies and hygiene practices in place for those working from our head office.

We understand our policyholders are experiencing uncertain, ever changing times and a bleak economic National outlook, and Rapid will provide support wherever we can to ease the financial burden.

We’re providing this support one on one to our clients, and suggesting measures including:

• Liaising with our funding provider Iqumulate regarding monthly premium payment options
• Consideration of run-off cover if a policy requires cancellation, including waiving cancellation fees

We have also experienced a shift in business activity cover from many of our clients, to service their customer needs for cleaning and disinfecting work relating to COVID-19.

Cleaning as a Business Activity can be added to your Professional Indemnity and General Liability Insurance Policy.

The below information is important for Policyholders taking out cleaning and disinfecting work to ensure they are covered:

As a response to the global pandemic COVID-19 declared on March 11, 2020  (also known as Coronavirus), policyholders must align with Australian Government Health Department requirements and guidelines.

As per Clause 3.9 Precautions, Care and Remedial Action, the below conditions must be met, including when cleaning and disinfecting:

• Your paperwork must specifically include a disclaimer, signed by the client on every job: “this work is not warranted to protect against or eliminate COVID-19 (the “coronavirus”)
• Your paperwork must demonstrate alignment with the requirements of the Australian Government Department of Health Environmental cleaning and disinfection principles for COVID-19.
• A sample of your paperwork, demonstrating fulfilment of the above two points must be provided to Rapid Solutions as soon as practically possible
• For clarity, “paperwork” includes customer quotations, invoices, receipts, reports and work sheets

Some useful resources for up to date, factual information on COVID-19 include:

• The Australian Government Health Department website: https://www.health.gov.au/and
• The Australian Government’s free training module on COVID-19 Infection Control https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training

For any further information or support regarding payment options or Cleaning as an Endorsement to your Policy, please contact our Customer Service team via email or by phoning 1300 309 169 Monday to Friday 9am to 5pm.